Three experts shared the experience of their companies relative to this question at a conference organized in partnership with France Digitale on July 3:
- Jean-Louis Labauge, Chief Compliance Officer, RCI Bank and Services
- Orli Hazan, Director of Strategy, Transformation and Innovation, LCL
- Clément Thibault, Chief Executive Officer, LePetitBallon.com.
The event, moderated by Arnaud Bouchard from Capgemini, explored the complementary fits between online and offline channels for a top-quality customer experience.
Speaking at the conference, Jean-Louis Labauge shared his previous experience as CEO of RCI Financial Services. Our UK subsidiary reviewed supported the launch of Dacia Buy Online in the UK, a website where customers can buy and finance a Dacia vehicle entirely on line.