data protection policy

The respect of personal data is a key ethical value for Mobilize Financial Services.

Mobilize Financial Services takes all the necessary precautions to make sure that your personal data are processed in complete security and in compliance with regulation.

Below you will find detailed information on how your data are processed as part of the use of this website.

who is responsible for processing your personal data?

Your personal data are processed by the Mobilize Financial Services company (hereinafter, “we” or “us”) in its quality as responsible for processing.

The Mobilize Financial Services company is headquartered at 15 rue d’Uzès, 75002 Paris. The company’s Data Protection Officer can be contacted at:

Mobilize Financial Services, Compliance Control Division

Data Protection Officer

15 rue d’Uzès

75002 Paris

and at the following email address: dataprotectionofficer@rcibanque.com

why do we use your personal data?

As part of the use of this website, we collect your personal data when you fill in a form to contact us.

The processing of these data is justified exclusively by the contractual or pre-contractual relationship resulting from your request.

In this respect, the mandatory nature of the responses is indicated in the collection forms. These are necessary to our replying to your request and to comply with our legal or regulatory requirements. If you do not want to provide mandatory data, we will be unable to process your request.

which of your personal data do we collect?

Consistent with the purposes enumerated above, we collect data on your identity:

  • Civility
  • Last name
  • First name
  • Email address
  • CV

In accordance with regulation, we commit to conserving your personal data solely for the period necessary to the accomplishment of the purposes.

for how long are your data conserved?

We rely on several components to calculate the conservation periods:

  • The time required to process your request or complaint.
  • The necessity of conserving a history of your interaction with us, for the proper management of our relationship.
  • Our legal or regulatory obligations.

We may also conserve some of your personal data in our archives, so that we can respond to any legal action. This applies throughout the prescription period specified in the applicable regulation.

who has access to your data?

Mobilize Financial Services is the sole entity able to access your data. However, we may be led to share your personal data with other entities of the group, such as Renault, within the limits of what is required to be able to respond to your requests. 

As far as possible, your data are hosted on servers located within the European Economic Area (EEA).

Lastly, we may be led to communicate your personal data to third parties so as to comply with any legal obligation, administrative decision or legal ruling.

your rights

You have several rights concerning the processing of your personal data:

  • The right to access your personal data, i.e. the right to receive a copy,
  • The right to rectify your personal data where it is incorrect or obsolete,
  • The right to delete your personal data (the right to be forgotten), which may be limited with regard to our contractual or legal obligations,
  • The right to data portability, i.e. the right to receive the personal data that you have provided to us, in a structured and widely used IT format, and to transmit the data to any other processing entity,
  • The right to oppose the use of your personal data

To exercise any of these rights, you may contact us, with proof of your identity, at the following address:

Mobilize Financial Services, Compliance Control Division

Data Protection Officer

15 rue d’Uzès

75002 Paris

and at the following email address: dataprotectionofficer@rcibanque.com

modifications to information on the protection of your personal data

We may be led to modify our data protection policy from time to time. Where this is necessary or required, we will inform you or ask for your agreement, or both. As such, we would ask you to check the latest version of this information each time you visit the site.